| Getting a new computer or re-installing/upgrading Windows When you get a new computer or have to re-install Windows follow these steps to transfer the Data Krypter™. This will insure you do not lose any data. You can also use these steps to install the Data Krypter™ on a second computer. The first thing to do is to find your backup. If you don't have a backup, and your old computer still works, make a backup on your old computer. Backups are usually done to a memory stick, external drive or an online backup provider. If you have encrypted data, it is impossible to recover it, unless one of the following applies: a) for trial users, you encrypted data using the sample public key and saved a copy of the sample private key. b) you have a backup of your Data Krypter keys, which includes your private keys and a history of symmetric secret keys used. c) you have recorded each of the secret keys used for symmetric encryption and the creation keys used to create public/private keys (for asymmetric encryption). These keys would be used to decrypt your encrypted files. When none of the above cases apply: you won't be able to recover your encrypted data. Even the 'Data Recovery' module won't help you, because your public/private keys and secret keys would have been stored on your backup (which you don't have). When you have a backup of the Data Krypter keys: 1. If you're a trial user, go to our website and download another trial version. Run/open the file DK-Trial.exe. Select the location of your backup. 2. If you have purchased the full version, you'll find the file DK-Full.exe on the backup. Double-click it. The backup location will be shown. 3. Install the software and it will also restore your keys. 4. Start the software and re-enter your master password. 5. You may get a message that you are on a different computer than before. If so, contact Nuverb Systems Inc and they'll help you transfer your license to the new computer. To start over when you don't have a backup: 1. If you're a trial user, go to our website and download another trial version. Run/open the file DK-Trial.exe. 2. If you have purchased the full version, find the file DK-Full.exe (usually in your Downloads folder) and double-click it. If you can't find the file, find the email that you received when you purchased the software. Click on the link to download the software and run/open the file. 3. Install the software. 4. Start the software and you will be prompted to pick a master password and enter your name. 5. If you purchased the full version, enter your activation code. 6. If you have recorded the creation keys used to create your public/private keys, use them to re-create your keys. If you saved your private keys in some other location, copy them to the folder where the software is installed. © 2024 Nuverb Systems Inc. "Software Tailored for You" |